Erlea Commercial Management

The Erlea Commercial Management module allows the digitization of the commercial and operational processes of water utilities and municipal water service companies. It streamlines, automates and standardizes the utility’s billing system and combines technical assistance on meter reading, billing, payments and customer care into a single platform – with a ‘Virtual Office’ front end for customer interaction.

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  • Improved customer satisfaction: ease of interaction between the customer and the utility and potential for the customer to sign up for value-added services through the ‘Virtual Office’
  • Helps to secure revenue and lower operating costs
  • Optimization of professionals’ time, helping them in their day-to-day work
  • Centralized management of the complete cycle of meter reading, billing and collection
  • Seamless integration of information about customers and their contracts
  • Simplification of the processes entailed within the water cycle